Help Desk Specialist
3.
4 Florence, AZ Florence, AZ Full-time Full-time $42,564 - $48,416 a year $42,564 - $48,416 a year 19 hours ago 19 hours ago 19 hours ago Description Are you Re-Thinking Your Priorities? Are you tired of being under-appreciated or overlooked in your current role? Why not come to work for an employer who prioritizes you! It just might be time for a change of scenery where you can make a difference and benefit from an employer who takes care of and values its people.
We offer a suite of impressive benefits including paid sabbaticals every five years and retirement plans with a life-time guarantee that are some of the best Arizona has to offer! Pinal County proudly invests every day into the future of our 2000
employees, and we have the best employees who can be your future co-workers! Check out all of our benefit offerings:
An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work Life Balance.
Paid Vacation And Sick Leave 15 Vacation Days Accrued Annually Starting Day One After Three (3) Years of Service 18 Vacation Days Accrued Annually After Five (5) Years of Service 20 Vacation Days Accrued Annually Ten Paid Holidays
One Paid Floating Holiday to Use as You Wish 13 Sick Leave Days Accrued Annually Starting Day One Paid Sabbaticals Every Five (5) Years Two Week Sabbatical After Five Years of Continuous Service Three Week Sabbatical After Ten Years of Continuous Service Four Week Sabbatical After Fifteen Years of Continuous Service Four Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service Comprehensive Wellness Program Quarterly Wellness Challenges Vision Exams and Optometry Events Onsite Vaccination Clinics Onsite Mammogram and Prostate Screening Events Skin Cancer Screening Events Onsite Biometrics and Health Screening Events Onsite Financial Health and Retirement Planning Events Onsite & Online Fitness Resources and Onsite Sessions Like Yoga and Tai Chi Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit! Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From Some Medical Plans with Zero Employee Premium Cost Dental and Vision Plans Tuition Reimbursement Program Alternative Work Schedules Telehealth Qualified Employer for the Public Service Loan Forgiveness Program through the Dept of Education Employee Assistance Program with Ongoing Training & Development Options Civil Service Leave VanPool Options Short-Term Disability - Employer Paid Basic Life Insurance - Employer Paid Flexible Spending Accounts for Dependent Care and Medical Expenses Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance Plus, work with an amazing team of people who are committed to making Pinal County a great place for its citizens and its employees.
Working at Pinal County is an investment in YOU.
Apply today and find out why Pinal County is more than just a job.
Read more about the position and see if it is a good match for you:
JOB
Summary:
Under general supervision, assist County users in resolving computer related issues through in-person, phone, email, and self-service inquiries.
Create, update, assign, and monitor work orders for user requests and issues for rapid resolution Example of Duties Work in this classification requires an individual to be able to perform the essential job functions satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described.
Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.
TYPICAL CLASSIFICATION ESSENTIAL DUTIES:
Answer incoming calls, emails, self-service, and in person inquiries to the Help Desk, create work orders, verify user information, identify and classify the customer's request, resolve issue directly or assign request to responsible IT staff according to Department policies.
Communicate efficiently and effectively both verbally and in writing with customers and team members to Enrich Lives Beyond Expectation.
Close IT work orders, verify that all troubleshooting steps and user notes have been entered properly on the work order, call the user, if applicable, and verify that the work has been completed.
Promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.
Maintain absolute confidentiality POSITION SPECIFIC DUTIES:
None.
Minimum Requirements MINIMUM REQUIREMENTS TO PERFORM WORK:
High school diploma or GED equivalent.
One (1) year of customer service and computer support experience.
Preferred
Qualifications:
Valid Arizona State Driver's License.
Two (2) years of technical call center support experience.
Supplemental Information Knowledge, Skills and Abilities:
Knowledge of job related technical terminology.
Knowledge of basic principles of IT procedures, operating standards, and technical support.
Skill in operating computer systems, related software applications, and peripheral equipment and devices.
Skill in learning to perform basic initial computer troubleshooting by analyzing descriptions from customers.
Ability to listen and effectively communicate job related technical terminology, both orally and in writing.
PHYSICAL DEMANDS:
The work is light and requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
The work also requires the ability to finger, perform repetitive motion, speak, hear, and demonstrate visual and mental acuity.
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.
Notice to Applicant:
We appreciate your interest in our employment opportunities.
At Pinal County, we value professionalism and treating others with respect.
If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications.
The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Florence, AZ Florence, AZ Full-time Full-time $42,564 - $48,416 a year $42,564 - $48,416 a year 19 hours ago 19 hours ago 19 hours ago Description Are you Re-Thinking Your Priorities? Are you tired of being under-appreciated or overlooked in your current role? Why not come to work for an employer who prioritizes you! It just might be time for a change of scenery where you can make a difference and benefit from an employer who takes care of and values its people.
We offer a suite of impressive benefits including paid sabbaticals every five years and retirement plans with a life-time guarantee that are some of the best Arizona has to offer! Pinal County proudly invests every day into the future of our 2000
employees, and we have the best employees who can be your future co-workers! Check out all of our benefit offerings:
An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work Life Balance.
Paid Vacation And Sick Leave 15 Vacation Days Accrued Annually Starting Day One After Three (3) Years of Service 18 Vacation Days Accrued Annually After Five (5) Years of Service 20 Vacation Days Accrued Annually Ten Paid Holidays
One Paid Floating Holiday to Use as You Wish 13 Sick Leave Days Accrued Annually Starting Day One Paid Sabbaticals Every Five (5) Years Two Week Sabbatical After Five Years of Continuous Service Three Week Sabbatical After Ten Years of Continuous Service Four Week Sabbatical After Fifteen Years of Continuous Service Four Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service Comprehensive Wellness Program Quarterly Wellness Challenges Vision Exams and Optometry Events Onsite Vaccination Clinics Onsite Mammogram and Prostate Screening Events Skin Cancer Screening Events Onsite Biometrics and Health Screening Events Onsite Financial Health and Retirement Planning Events Onsite & Online Fitness Resources and Onsite Sessions Like Yoga and Tai Chi Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit! Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From Some Medical Plans with Zero Employee Premium Cost Dental and Vision Plans Tuition Reimbursement Program Alternative Work Schedules Telehealth Qualified Employer for the Public Service Loan Forgiveness Program through the Dept of Education Employee Assistance Program with Ongoing Training & Development Options Civil Service Leave VanPool Options Short-Term Disability - Employer Paid Basic Life Insurance - Employer Paid Flexible Spending Accounts for Dependent Care and Medical Expenses Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance Plus, work with an amazing team of people who are committed to making Pinal County a great place for its citizens and its employees.
Working at Pinal County is an investment in YOU.
Apply today and find out why Pinal County is more than just a job.
Read more about the position and see if it is a good match for you:
JOB
Summary:
Under general supervision, assist County users in resolving computer related issues through in-person, phone, email, and self-service inquiries.
Create, update, assign, and monitor work orders for user requests and issues for rapid resolution Example of Duties Work in this classification requires an individual to be able to perform the essential job functions satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described.
Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.
TYPICAL CLASSIFICATION ESSENTIAL DUTIES:
Answer incoming calls, emails, self-service, and in person inquiries to the Help Desk, create work orders, verify user information, identify and classify the customer's request, resolve issue directly or assign request to responsible IT staff according to Department policies.
Communicate efficiently and effectively both verbally and in writing with customers and team members to Enrich Lives Beyond Expectation.
Close IT work orders, verify that all troubleshooting steps and user notes have been entered properly on the work order, call the user, if applicable, and verify that the work has been completed.
Promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.
Maintain absolute confidentiality POSITION SPECIFIC DUTIES:
None.
Minimum Requirements MINIMUM REQUIREMENTS TO PERFORM WORK:
High school diploma or GED equivalent.
One (1) year of customer service and computer support experience.
Preferred
Qualifications:
Valid Arizona State Driver's License.
Two (2) years of technical call center support experience.
Supplemental Information Knowledge, Skills and Abilities:
Knowledge of job related technical terminology.
Knowledge of basic principles of IT procedures, operating standards, and technical support.
Skill in operating computer systems, related software applications, and peripheral equipment and devices.
Skill in learning to perform basic initial computer troubleshooting by analyzing descriptions from customers.
Ability to listen and effectively communicate job related technical terminology, both orally and in writing.
PHYSICAL DEMANDS:
The work is light and requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
The work also requires the ability to finger, perform repetitive motion, speak, hear, and demonstrate visual and mental acuity.
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.
Notice to Applicant:
We appreciate your interest in our employment opportunities.
At Pinal County, we value professionalism and treating others with respect.
If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications.
The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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