Nationwide Vision Patient Service Representative


Job Duties:

  • Welcomes and greets all patients and visitors, in person or over the phones
  • Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
  • Responsible for keeping the reception area clean and organized
  • Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information
  • Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
  • Responds to patients', prospective patients, and visitor inquiries in a courteous manner
  • Protects patient confidentiality by making sureprotected health informationis secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.



Experience:Entry level, previous office administration or receptionist experience or a minimum of one yearwork experience in a medical office setting.

Skills: Telephone etiquette, customer service, basic word and excel programs, time management, multi-tasking, organization, scheduling

Customer Service:

  • Great Patient Service skills must be displayed at all times. Patient Service Reps are the Front line of the patient experience.


Requires frequent movement (walking, standing etc.) for extended periods which could often exceed 8 hours per day and/or 40 hours per week during peak periods. In addition, this role involves sitting for periods exceeding 8 hours per day and/ or 40 hours per week while assisting patients. This position will frequently use the telephone, computerized systems to communicate and process orders. Must be able to perform repetitive movements of the arms and shoulders, stand, move freely around the office, bend, twist, and reach, squat and lift objects up to 25lbs.

Nationwide Vision is an equal opportunity employer. We value diversity and an inclusive, accessible workplace. Decisions of employment are made based on business needs, job requirements and applicant s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. Nationwide Vision is a drug-free work place. We participate in the E-Verify program. We perform background checks that include screening against the OIG and SAM databases.

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